To estimate the right abandon rate within a call center, many factors must be considered. Numbers may vary from industry to industry while being unique to differentiated segments. Analysts may also have their own interpretations of numbers that are higher or lower than industry standards. Additionally, while every company should strive for customer service excellence, many firms choose not to …
What Is an Acceptable Abandon Rate in a Call Center?
ItsMyOwnWay |For Better World: This article, we shall take a look at some of the major causes of sweet taste in...